privacy policy
Cloud Nine Collective Privacy Policy
Your privacy is important to us and we want to make sure that you (“you(r)” or “user(s)”) understand our policies and practices. We also provide opportunities for you to choose what information you give us and options to opt out. This policy shall apply to https://www.cloud9collectivepgh.com/ (“Site”), transactions through the Site, email communications, social media, and our products ordered through the Site, any related applications (“apps”), and/or any other service provided by Cloud Nine Collective LLC (“Cloud Nine Collective” or “We”). The Site, apps, all activities described in the preceding sentence and/or any other service shall be referred to as the “Services.”
Cloud Nine Collective does not ship products or target any Services to individuals outside of the United States.
1. Acceptance of this Policy
Please read this policy in full and know that by using our Site and Services and accepting our Terms of Use you are also confirming that you have read and understand this policy including how and why we use your information. If you do not wish to have us collect or process your personal information as detailed in this policy then you should not use the Services and should immediately cease use of this Site. You also understand that we use third party services and apps, Wix, Inventora, Shippo, Rollo, Square, Square, Google cloud storage, and Mailchimp (collectively, “Third Party Providers”). We are not responsible for the privacy policies, content, terms, etc. of these third parties.
You must be at least 18 years of age to use this website. We do not knowingly collect any information or advertise to minors under 13 years of age. Minors between the ages of 13-18 must only use the Services with parental control and consent. Children under age 13 are not permitted to use the Services. You are responsible for any and all account activity conducted by a minor on your account. If you are the parent or guardian of a child whom you believe has disclosed Personal Information to us, please contact us at cloud9pgh@gmail.com so that you may review the information submitted and have such child’s information deleted and removed from our systems.
By using the Services, you understand that Cloud Nine Collective is operated in the United States. Cloud Nine Collective sees and can delete the information provided by you, but does not have its own servers.
2. Information Collected or Received
To use the Services and order products from us you will need to enter, and we shall collect, a certain amount of personal information, which is detailed below. If you do not wish to transmit personal information, do not use the Services. There are also opportunities to opt in or out of the collection of certain information or transmissions, which you may take advantage of when available.
Ordering: To order products and send payments through the Site, you must submit personal information to order products through our website and to set up your bank account through Square or any other third party processor we may designate in our sole discretion from time to time. You will need to provide us with your full name, email, shipping address, and other information required to fulfill any order you place. To make payment you may need to provide your full name, bank account number, routing number, birth date, country, and any additional information required by Square or any other third party payment processors. Cloud Nine Collective will not see your credit card information and all information required for payments will be held by the payment processor and not by Cloud Nine Collective.
Testimonials and User Submitted Content: If you submit any content to Cloud Nine Collective such as photos, testimonials, reviews, etc. Then Cloud Nine Collective will see and be able to store and use that content in their sole discretion and pursuant to our Terms of Use.
Data Storage: We may use third party cloud storage providers such as Google Cloud to facilitate the functionality of our Services. The manner in which your information is used, stored, and disclosed is governed solely by the policies of such third parties, and Cloud Nine Collective shall have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled within the Service.
Analytics: We may use third party services that collect, monitor, and analyze information to determine functionality of our Services. These may include Wix Analytics, Google Analytics, and other sources. You can review their privacy policies to determine their use of the information collected. This does not include personally identifiable information.
General User Info: We may receive or obtain information (for example, an email address or IP address) from a user shopping or visiting the Services but who has not placed an order. The information collected from these “General Users” is used only for analytics, improving our Services, and the purposes disclosed to them when it was submitted to Cloud Nine Collective or in order to allow the transmission of information or actions directly authorized by the General User.
Cookies:
We, and our Third Party Providers, may use cookies on our site. Most browsers accept cookies by default. You can choose to set your browser to do otherwise. Removing cookies may affect the functionality of, and therefore your interaction with, our Services. The Third Party Providers may control the cookies we use since we use their services for our Site. You should refer to their privacy policies for their information around use of Cookies and your data. Here is some information on how to access cookie settings in various browsers:
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
Additionally, here are some of the Cookies used by Wix, our website provider:
Additionally, other cookies from our integrated Third Party Providers may be used to provide the services and we may change our cookie usage from time to time based on our different Third Party Providers, our needs, and their policies.
3. Control of Information
You are able to choose what information you provide. If you wish to delete your account, or ask us to remove certain information, you will need to contact us at the information provided at the end of this policy. You can only remove optional information without affecting the ability to use the Services. If you want to have your data held by us deleted please contact us.
If you wish to have a copy of the data collected by us you may contact us via the contact information stated at the bottom of this Policy.
We may send you communications via any of the contact information you provide us. Communications related to the functionality of the Services, transactions, or legal notices are required and you cannot opt out of them. You may opt in to non-required communications such as notifications, marketing, newsletters, emails, etc.
4. Use of Information and Disclosure
As described above, we collect your information to carry out the Services. We use and share this information only for the following purposes: To fulfill our obligations and provide the Services to you; To perform any contractual requirements in our Terms of Use; In any ways you have consented through our Site and/or Services; To comply with a legal obligation, court order, subpeona, or in the defense of legal claims; Prevent a threat to any person, or our system or network; To third parties to the extent necessary to fulfill the Services or marketing on our behalf;
In order to contact you as described in this Agreement; and As may be necessary in the public interest.
This policy only applies to information directly collected by Cloud Nine Collective. Information provided to Third Party Providers through the Services is subject to their respective privacy policies. Furthermore, as stated above, Cloud Nine Collective is not responsible for any information you transmit to other users. Cloud Nine Collective is not responsible for the privacy or security practices of any of the third parties, users, or other websites on the Internet, even those linked to or from the Site. You should read the privacy policies and terms of use of all parties you transmit information to. Third parties and other users are independent controllers of data, and therefore they are solely responsible for complying with all applicable laws, regulations, and their own policies relating to personal information.
5. Transfers
As may be necessary, and to the extent required for the provision of the Services, personal information may be transferred to third parties.
6. Security
We take steps to keep your information safe including commercially reasonable protection measures put in place by our Third Party Providers.
7. Retention
Cloud Nine Collective only keeps your information for as long as necessary to carry out the Services and in accordance with the privacy policies of the Third Party Providers that hold the information, however, you, yourself, control if you want us to delete your personal information and the information associated with it. We will only retain information after you have indicated you no longer wish us to use the information to the extent necessary to comply with legal obligations. We do not control how long other users hold your information. Please note that deleting your information with us may not result in your information being deleted with any third parties.
8. Updating this Policy
We may update this policy from time to time. We suggest you regularly check this Policy for any such updates. We will also advise you when we make changes via the contact information you have provided us. Your continued use of the Services after such notification constitutes your consent to the updated Policy.
We encourage users to also read and understand our terms and policies at cloud9pgh@gmail.com. Any questions about the privacy policy, or the terms and policies can be sent to the contact below.
9. Contacting Us
If you have any questions about this Policy, changes or removal of your data or would like to report a violation you may contact us at cloud9pgh@gmail.com.